Question 1

How are YHKCare products being developed?

Accepted Answer

Stage 1: Vision & Conceptualization
Objective Definition: We begin by defining the objectives of our product, focusing on addressing the specific needs of sensitive and atopic-prone skin.
Research & Development: Our team conducts extensive research to identify the most effective Traditional Chinese Medicine herbs and cutting-edge biotech ingredients that align with our safety and efficacy standards.

Stage 2: Ingredient Selection & Formulation
Ingredient Curation: We meticulously select ingredients based on rigorous research, ensuring they are both safe and potent for sensitive skin conditions.
Formulation Development: Our skilled formulators then blend these ingredients to create a preliminary formulation, undergoing multiple iterations until the optimal balance is achieved.

Stage 3: Rigorous Testing & Validation
Formulation Refinement: Each formulation undergoes a series of tests, including stability, efficacy, and safety assessments, to ensure it meets our high standards.
Dermatological Evaluation: Comprehensive derma tests are conducted to confirm the product's gentleness and compatibility with sensitive skin.

Stage 4: Ingredient Sourcing & Quality Assurance
Sustainable Sourcing: We prioritize sustainable and ethical sourcing of ingredients, ensuring their origin meets our quality and environmental standards.
Vendor Assessment: Potential suppliers are thoroughly vetted based on their ability to provide the highest quality materials consistently.

Stage 5: Partnering with Manufacturing Excellence
Factory Selection: We partner with reputable manufacturers that excels in quality control, possesses the necessary experience, and adheres to stringent compliance and regulatory frameworks.
Production Supervision: Our team oversees the production process to guarantee the integrity of our formulation and the adherence to our high-quality standards.

Stage 6: Independent Quality Control
Third-Party Testing: Post-production, our products are subjected to independent laboratory testing to validate their quality, safety, and efficacy.
Final Approval: Only products that pass these rigorous tests receive our seal of approval for market release.

Stage 7: Market Introduction & Ongoing Commitment
Launch & Distribution: Once approved, our products are introduced to the market, backed by our commitment to excellence and customer satisfaction.
Continuous Improvement: We remain dedicated to ongoing research and development, continuously improving our products based on customer feedback and scientific advancements.

This systematic approach underscores our dedication to delivering superior skincare solutions that are safe, effective, and tailored to the unique needs of sensitive and atopic-prone skin. By adhering to these rigorous standards, YHKCare ensures that every product embodies our commitment to your well-being and satisfaction.

Question 2

What skin types are your products suitable for?

Accepted Answer

Our products are suitable for sensitive, dry, and atopic-prone skin.

Question 3

Are YHKCare products all dermatologically tested?

Accepted Answer

Most of our products are dermatologically tested with Sensitive skin/Atopic skin by German Dermatest. Look for the Dermatest seal!

Question 4

Can G6PD person use the product？

Accepted Answer

Our products do not contain broad beans, soy products, stink pill or camphor. It is safe for use by people with G6PD. However, if the user has an allergic reaction to a certain type of plant, substance or article, it is recommended to consult a family doctor before use. If anyone feels unwell after use, stop using and seek medical attention immediately.

Question 5

Is MSDS same as dermatological test?

Accepted Answer

No, MSDS (Material Safety Data Sheet) and dermatological testing are not the same, although both play important roles in the safety assessment of cosmetic products.

MSDS (now referred to as SDS - Safety Data Sheet under the GHS - Globally Harmonized System of Classification and Labelling of Chemicals):
An SDS is a document that provides detailed information about the hazards, composition, safe handling, storage, and emergency control measures of a chemical substance or mixture.
It is primarily used by workers who handle chemicals to understand the risks associated with the substances and to know how to work safely with them.
SDSs are required for substances that are classified as hazardous according to specific criteria.
Dermatological Testing:
Dermatological testing, on the other hand, refers to the evaluation of a product's safety and compatibility with human skin.
This type of testing can include patch tests, irritation tests, allergy tests, and phototoxicity tests, among others.
The goal of dermatological testing is to ensure that a product does not cause adverse reactions or irritations when applied to the skin.
Such tests are often conducted by dermatologists or qualified laboratories and may involve human volunteers or in vitro methods.

In summary, while an SDS provides safety information about the chemical components of a product, dermatological testing assesses the product's safety and suitability for use on human skin. Both are crucial for ensuring the overall safety and regulatory compliance of cosmetic products.

Question 6

Where can we purchase your products?

Accepted Answer

YHKCare is exclusively available online at the moment (YHKCare official website, HKTVmall, DrGo healthstore, JD Global store, YOHO). Visit us anytime!

Question 7

Where is YHKCare products made in?

Accepted Answer

YHKCare is developed by YHK Design Limited in collaboration with cosmetics experts. All research and development activities are conducted in Hong Kong, Taiwan, and China. Final manufacturing takes place in China and/or Taiwan. Before being distributed to Hong Kong, all products are tested by a third-party laboratory.

Question 8

Why YHKCare products made in different location?

Accepted Answer

YHKCare's skincare products are derived from globally curated ingredients, meticulously developed and tested. Whether produced in Taiwan or China, our quality remains consistent. Both factories adhere to GMP and ISO international standards, ensuring every production step meets the highest level of excellence. We leverage the advantages of both locations to optimize costs, all to offer you the best value choice. YHKCare, where quality accompanies you, making each skincare moment a delight.

Question 9

Can we get a return or refund if we are not happy with the product?

Accepted Answer

Certainly, at our company, customer satisfaction stands at the forefront of our priorities. Should you find yourself unsatisfied with one of our products for any reason, we kindly invite you to reach out to our dedicated customer service team. Our policy is designed to ensure your peace of mind, offering a clear and straightforward process for returns and refunds. We are committed to addressing your concerns promptly and professionally, aiming to resolve the situation in a manner that upholds your best interests. Your happiness with our products is not only our goal but also our responsibility, and we stand ready to assist you in achieving a satisfactory outcome.

Question 10

What are the payment methods?

Accepted Answer

We accept most online payment methods, such as VISA, Mastercard, American Express, UnionPay, Alipay, and WeChat Pay.

Question 11

Is there free shipping?

Accepted Answer

Yes, we offer free shipping for all orders over HK$150 within Hong Kong.

Question 12

Are your products dermatologically tested?

Accepted Answer

Yes, the majority of our products have been dermatologically tested. Look for the Dermatest® certification on the product details page for more information

FAQ

Frequently asked questions